KnifeForums.com - Intelligent Discussion for the knife enthusiast

Recent Members
Welcome them to our community!
Recent Pictures
thumb_1483411311-MVP_187-188bb.jpg
Current Quote
"Posterity, you will never know how much it cost the present generation to preserve your
freedom. I hope you will make good use of it. If you do not, I shall repent in heaven that ever I
took half the pains to preserve it."
~ John Adams
184 Online Now
3 viewable users (
    ) and 0 hidden plus 181 guests are online now.
    Username Post: Question about Helle Knives        (Topic#942732)
    Hazgal
    Member
    *
    05-29-16 00:49.33 - Post#2625796    



    Hei!

    My apologizes if this question is in the wrong subforum.

    Here's the story:
    I bought a Helle Utvaer knife that had a edge problem. After consulting with them by e-mail I sent the knife to them. They reacted very fast to e-mails and were very helpful.
    By looking at the postal service website, they received the knife almost a month ago but I have had no response from then since.

    Have anyone had any experience with their costumer support? Is it vacation time or should I be worried?

    Edited by Hazgal on 05-29-16 00:49.52. Reason for edit: No reason given.
     


    EdgePal
    Master Member KnifeNut!
    *
    05-30-16 21:15.29 - Post#2625805    


        In response to Hazgal

    Helle are a very nice and honest company in my experiance.

    Contact them again, tell them what you have told here - and they will solve your problem.

    let us know what happens. If you get problems with this, send me a PM about it.

    Thomas
     
    Hazgal
    Member
    *
    05-31-16 00:42.52 - Post#2625807    


        In response to EdgePal

    The issue is solved!

    The long silence got me worried a bit but I don't blame them. I sent them e-mail again and the new knife is on it's way.
    Having a well-known small company, it is easy to get lost in all the incoming e-mails.

    Norwegians are very warm and kind people in my experience and Helle is no exception.
     


    Icon Legend Permissions & Sharing Options Topic Options
    Print Topic


    545 Views
    KnifeForums.com - Intelligent Discussion for the knife enthusiast
    KnifePromotions

    arenaro@verizon.net

    FusionBB™ Version 3.2 | ©2003-2017 InteractivePHP, Inc.
    Execution time: 0.136 seconds.   Total Queries: 73   Zlib Compression is on.
    All times are (GMT-12.0). Current time is 04:14.10
    Top