Some of you may remember that I had some issues with Korin's customer service previously in this thread.
I'd just like to share about how KORIN fixed up the problem. So after I wrote that review, a KORIN rep immediately called me to "sincerely" apologize. Its nice to see that despite sitting on the knife that I sent back to them without a refund or replacement issued for weeks that they responded so promptly after starting that thread.
I was offered either a full refund, or the knife now expertly sharpened by one Mr. Sugai, and a saya and sharpening DVD thrown in. Unfortunately I had canceled my credit card, and their offer didn't seem so bad so I accepted the replacement. At least I would get something out of the ordeal instead of just wasting time and money shipping it back to them for a refund.
I was told the knife and the DVD were being shipped out, and was worried they forgot about the saya. I contacted them and they said not to worry, the saya was on its way, it was just out of stock at the time. I was slightly worried that because it was being shipped separately, it wouldn't be fitted to the knife, but then I realized that they must have several Togiharu Moly's there so they could fit it to one of those.
So eventually I got the packages, and you can see how excellently the saya fits.
Just the perfect size to display the beautiful etched kanji on the blade, even while in storage.
I also had an issue with the sharpening job, so their had their professional sharpener sharpen it. You know he's good because he does it for a living. I had a complaint about the sharpness being overall inadequate, and also the heel being overground on the left side making the heel which could lead to problems during sharpening.
Well its hard to make out, but it seems like they neglected to fix the issue with the heel, although that would have taken off a good mm of steel to fix, so no big issue, I just thought it would be easier for them to fix since they had lots of power equipment.
I could tell that it had definitely been sharpened though. How, you ask? There were huge burs on parts of the edge, particularly near the heel where I said the original sharpening job could cause problems. I didn't even have to feel for them, I could see them with my own two eyes. A bur where there wasn't one before is a sure sign that the knife has been taken to the stones.
I'd just like to thank KORIN, particularly their customer service department for this wonderful experience and all their hard work to make sure they made things right in the end. Good job.